Return & Refund Policy

Return & Refund Policy — The Gecko Crawler

At The Gecko Crawler, your satisfaction is our priority. If anything is wrong with your product within 1 year of purchase, we will provide a full refund or replacement—no questions asked.

1-Year Protection Guarantee

If your Gecko Crawler arrives damaged, defective, or stops working properly anytime within 12 months, simply contact us and we will:

  • Send a free replacement, or

  • Issue a full refund, depending on your preference

We stand behind the quality of our products and ensure every customer receives a working, reliable item.

Eligibility for Refund or Replacement

You are covered if:

  • The item arrives damaged

  • The item does not work as described

  • The gecko robot stops functioning within 1 year

  • You received the wrong item

Normal wear and tear, accidental damage, or misuse are not covered.

No returns are required unless specifically requested for inspection.

How to Request a Refund or Replacement

Simply email us with:

  1. Your order number

  2. A brief description of the issue

  3. A photo or short video showing the problem

Send all requests to:

📧 TheGeckoCrawler@gmail.com

Our support team will respond within 24–48 hours.

Refund Processing Time

Once approved, refunds are sent back to your original payment method.
Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Then contact your bank

If you still do not see your refund, reach out to us and we will help.

Exchanges

If you received a defective or incorrect item, we will send a replacement at no cost to you.

Contact Us

For all return and refund questions, customer support is available at:

📧 TheGeckoCrawler@gmail.com
📌 The Gecko Crawler Customer Support